"We use a custom software program, but the supplied user manual is far too technical. Can someone put this stuff in plain English?"
PSI 's technical writing staff have years of experience in documenting custom and off-the-shelf applications.
Too often, software manuals are cluttered with information that is of no value to the average user. Users see only the user interface of the application, regardless of how spectacular the supporting code may be.
PSI's technical writers work with the program to learn how to use all of its features. We strive to show users exactly what the screen will look like when they activate the features of the application. Whenever possible, we include shortcuts or time-saving tips.
We annotate our screen shots so that they reinforce the text.
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